Is using PERCENTILE the right way to score these results?
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We are trying to score the 911 call center. We have 10 responders. Management wants each call to result in a dispatch in 60 seconds or less. Some responders react within the 60 second goal, some don't. We are trying to score each individual and also the group as a whole. But it is entirely possible in a given month for a responder to only have two calls and others to have upwards of 20 calls. (Based on shift coverage and time of day). How do I rate the individual who only has two calls against himself and then again against the group? Someone came up with using the percentile function, but how is that appropriate for an individual who only has two calls?
percentile
asked Dec 4 at 11:33
Jan Pelchat
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We are trying to score the 911 call center. We have 10 responders. Management wants each call to result in a dispatch in 60 seconds or less. Some responders react within the 60 second goal, some don't. We are trying to score each individual and also the group as a whole. But it is entirely possible in a given month for a responder to only have two calls and others to have upwards of 20 calls. (Based on shift coverage and time of day). How do I rate the individual who only has two calls against himself and then again against the group? Someone came up with using the percentile function, but how is that appropriate for an individual who only has two calls?
percentile
asked Dec 4 at 11:33
Jan Pelchat
1
1
If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49
add a comment |
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0
down vote
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up vote
0
down vote
favorite
We are trying to score the 911 call center. We have 10 responders. Management wants each call to result in a dispatch in 60 seconds or less. Some responders react within the 60 second goal, some don't. We are trying to score each individual and also the group as a whole. But it is entirely possible in a given month for a responder to only have two calls and others to have upwards of 20 calls. (Based on shift coverage and time of day). How do I rate the individual who only has two calls against himself and then again against the group? Someone came up with using the percentile function, but how is that appropriate for an individual who only has two calls?
percentile
asked Dec 4 at 11:33
Jan Pelchat
1
We are trying to score the 911 call center. We have 10 responders. Management wants each call to result in a dispatch in 60 seconds or less. Some responders react within the 60 second goal, some don't. We are trying to score each individual and also the group as a whole. But it is entirely possible in a given month for a responder to only have two calls and others to have upwards of 20 calls. (Based on shift coverage and time of day). How do I rate the individual who only has two calls against himself and then again against the group? Someone came up with using the percentile function, but how is that appropriate for an individual who only has two calls?
percentile
percentile
asked Dec 4 at 11:33
Jan Pelchat
1
asked Dec 4 at 11:33
Jan Pelchat
1
asked Dec 4 at 11:33
Jan Pelchat
1
asked Dec 4 at 11:33
Jan Pelchat
1
asked Dec 4 at 11:33
Jan Pelchat
1
1
1
If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49
add a comment |
1
If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49
1
1
If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49
If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49
add a comment |
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If you have only two samples of something, I recommend you gather more data.
– Matti P.
Dec 4 at 11:49